Android / Web
If you upgrade via Play Store (Android) or PayPal (Web), refund is available within 14 days of payment. Beyond 14 days, refund cannot be issued.
To apply for the refund, please send your TickTick Account and Transaction ID to firstname.lastname@example.org. We will process the refund within 3 business days.
iOS / macOS
Due to iTunes limits, TickTick, as the Developer, cannot issue the refund directly. If you upgrade via iOS or macOS, please apply for the refund from Apple. The steps are as follows:
1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID and password.
3. If you see the "Report" or "Report a problem" button next to the item that you want to request a refund for, click it.
4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.
For more information, please refer to Request a refund for apps or content that you bought from Apple.
Note: Make sure you cancel the subscription from the platform where you purchased TickTick Premium to ensure you will not be charged again.