Q: What kinds of personal information does TickTick collect?
At the time you register for TickTick, you voluntarily give us information such as your name and email address. You have access and can update this information under your personal Account Settings at any time.
Additionally, we collect information about your activity on our services. You give us your consent when using our services to use the following data:
- IP address
- Device ID
- Name and surname (optional, unprocessed)
- Activity to add to-dos
- Your location information when you allow TickTick to access your location for location-based reminders
- People with whom you collaborate or share content
Q: Why TickTick collect data?
We use data to deliver our services; to analyze usage and trends with anonymous user data in order to improve the quality of our service and user experience; to communicate with you based on the email address through which you contact us; and to improve the safety and reliability of services and better protect users’ data.
Q: Do you sell or share data?
No. TickTick will never sell your personal data with a third party, and we will never share data to third parties without your permission.
Q: Do you store any private information after my account has been deleted?
All your private information will be deleted from our systems after deleting your account. There will be a 0-7 day period for your encrypted data to be kept in our backup archives. After this period, all your data will be permanently deleted.
Q: What measurement do you take to protect my data?
Your information is only used internally, and the access to personal data is restricted to a very small number of employees at TickTick who need access for specific reasons to improve the application. To safeguard your data, all information is encrypted with AES-256 encryption. We also examine and evaluate the effectiveness of our technology and workflow on a regular basis.
Q: Is TickTick GDPR compliant?
Yes. TickTick is fully compliant with the GDPR as of May 25th, 2018. The General Data Protection Regulation (GDPR) creates consistent data protection rules across the European Union (EU). It is a regulation intended to assist EU citizens and residents in protecting their personal data by specifying how to collect, process and store such data.
TickTick takes data protection and users’ privacy very seriously and we are committed to complying with data protection laws.
Q: How information is processed in TickTick?
TickTick only holds the information absolutely necessary for using our services. The information TickTick collects, and how that information is used, depends on how you use our services and how you manage your privacy controls. While TickTick owns the TickTick application's code, databases, and all rights, you retain all rights to your data. Without your prior authorization, we will not have access to the content you create.
When absolutely necessary, TickTick uses third party services and hosting partners who are also GDPR-compliant, such as AWS, Stripe, and Google. In such instances, we take essential security methods to guarantee that we comply with GDPR when sending and receiving data from third parties.
If you have any other specific questions or concerns, please contact our support team.